Effective Date: 1st January 2025

At Barcilona, accessible from https://barcilona.com/, we are committed to ensuring customer satisfaction. Please read our Return and Refund Policy carefully to understand your rights and our procedures regarding returns and refunds.

1. Eligibility for Returns

Our return policy aligns with Printify’s guidelines, as many of our products are fulfilled through their services. Returns are accepted under the following conditions:

  • Damaged or Defective Items: If the product arrives damaged or with a manufacturing defect.
  • Incorrect Items: If you receive a different item than what you ordered.
  • Misprinted Items: If the item contains a misprint caused during production.

Note: Due to the custom nature of our products, we cannot accept returns or offer refunds for buyer’s remorse or incorrect sizing. Please refer to the size guide before placing an order.

2. Timeframe for Returns

  • You must report any issues within 30 days of receiving your order. Claims submitted after this period may not be eligible for a return or refund.

3. Process for Returns and Refunds

To initiate a return or refund, please follow these steps:

  1. Visit Our Returns Page: Go to our dedicated Returns and Refunds Page and fill out the return request form with the following details:
    • Order number
    • Description of the issue
    • Photos of the damaged, defective, or incorrect item
  2. Submit the Form: Once you submit the form, our team will review your claim and notify you of the approval or rejection of your request within 3-5 business days.
  3. Resolution:
    • If approved, we will either replace the item or issue a refund to your original payment method.
    • In some cases, you may not need to return the defective item.

4. Refunds

  • Approved refunds will be processed within 5-10 business days after approval.
  • Refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

5. Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards
  • Customized products (unless defective, damaged, or incorrect)
  • Items returned after the 30-day period

6. Shipping Costs

  • If your return is approved due to a defective, damaged, or incorrect item, we will cover the shipping costs.
  • For any other reason, shipping costs are non-refundable.

7. Exceptions

Barcilona reserves the right to deny a return or refund request if the product shows signs of misuse, alteration, or intentional damage.

8. Contact Us

If you have any questions about this Return and Refund Policy, please contact us:

Thank you for shopping with Barcilona. We value your trust and strive to ensure a seamless shopping experience.